Do you ship overseas?
Yes, we ship all over the world. Shipping costs are free shipping.
How to clean shoes?
The upper of the shoe is made of suede, so you should treat the sneaker with special care products. For example, you can waterproof the shoe and clean it with a cleaning brush and a mild detergent.
Does the shoe true to size?
The shoe runs true to size or slightly smaller. Therefore, we would recommend that you either get the shoe in your size or buy half a size smaller.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
When does my order ship?
Orders may take up to 2 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following U.S. holidays
Easter Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day
Can I get discount for large orders (e.g. order over 5 pairs)?
Of course you can, please contact our customer service staff and we will provide you with an exclusive coupon.
Why do payments always fail?
International transactions often fail due to bank security controls.
You can try several times to pay with a credit or you can change to another credit to pay for the order.
Can I cancel or modify my order?
It's possible to cancel your order or make adjustments. This is only possible within 24 hours of placing your order. Please ensure you do this within 24 hours of placing your order so we can process your request in a timely manner.